Lenovo ThinkPad T450s 14" FHD (1080p) Ultrabook, Intel Core i7-5600U @ 2.6 GHz (5th Gen) , 12GB RAM, 512GB SSD, Windows 10 Pro | Grade A (Certified Refurbished) | 1 Year Warranty

In the end everything worked out well. I got what I ordered and it works well. However, a couple of things could have been done better. Firstly, they always responded to my email, but their response wasn't always accurate. The shipment was delayed by a week, yet they told me it was already shipped. I would have preferred accurate information rather than their assumption that it was shipped. Secondly, the keyboard in the laptop was a Canadian French keyboard. The picture of the "actual" computer on their website showed the usual American keyboard. It was easy enough for me to swap out, but I could have ordered the American keyboard and had it ready to swap in upon delivery. Thirdly, and in their defense no one does this, but the thermal paste needed redoing on the CPU. The CPU temperatures were approaching 100 °C under load. After replenishing the thermal paste, CPU temperatures dropped to the mid 50's under the same load.

Overall, it was an okay experience, but some things could have been handled much better by the staff.

Lenovo ThinkPad T450s 14" FHD (1080p) Ultrabook, Intel Core i7-5600U @ 2.6 GHz (5th Gen) , 12GB RAM, 512GB SSD, Windows 10 Pro | Grade A (Certified Refurbished) | 1 Year Warranty

This is my third Lenovo Thinkpad T Series laptop. The first one is a used T410 that I bought in 2014 and has been working ever since with no problems. I bought a new T530 5 years ago and then this used T450s. The latter is much thinner and lighter than the other two, but the build quality is the same : they are built like tanks. I would have reservations about buying a low-end used laptop. But the Thinkpads are high-end models designed for heavy business use. There's nothing to worry about getting one, if you deal with a trusted company like Refurbish Canada.